Money Back Guarantee/return policy
Yowza Money Back Guarantee
Yowza Fitness® guarantees full customer satisfaction on all of our products for a full 30 days. The team at YOWZA Fitness® has worked very hard to provide you with the very best quality and design that the fitness industry has to offer. However if for any reason you are not satisfied with your purchase within the first 30 days of receiving your unit, you may return it for a full refund*. To obtain a Return Merchandise Authorization (RMA) number, please contact Customer Service at 877-969-9240. After Yowza has received and inspected your machine, we will run a credit on your credit card for the product cost only - see details below.
*Refund does not include shipping, delivery and assembly charges.
Procedure to obtain refund:
- Obtain an RMA number from Customer Service within 30 days of delivery
- Return all equipment in the original packaging. No exceptions will be made to this policy. Returns will be refused if they arrive at Yowza's return location not packaged properly.
- Prepay and insure return freight, and ship the unit back to our returns warehouse address as shown on the RMA form
Please retain the original packaging when you receive your merchandise and hold the packaging for the 30 day return period.
In the event that a product arrives damaged to your home please do the following: Call our customer service number to report the damage and "note on the bill of lading that the package was damaged in shipping". This allows us to address this issue properly with the shipper and their agents. Customers will not be held responsible for any repair costs upon acceptance of the package and all rights are reserved by notating "product damaged in shipping" on the delivery receipt.
Refused shipments (not related to shipping damage) or cancelled orders after fulfillment, are subject to a 20% restocking fee and customer will be responsible for shipping charges both ways.
This policy is offered exclusively to residential consumers and does not apply in purchases made for commercial use (i.e associations, member based usage).
Products returned without an RMA# will not be accepted at our warehouse.
Refund checks are processed and mailed within 7 to 10 days of receipt of the returned items.
Thank You for considering YOWZA Fitness®.